WHO ARE WE?
ProWare Kitchen is a UK cookware brand. The ProWare Kitchen brand is operated by Faresco Limited, a family owned and run business. The registered address is 5 Churchill Way, Sheffield, S35 2PY. This Privacy Statement covers the use of data by Faresco Limited and ProWare Kitchen.
You can contact us at the above address, on +44(0)114 478 4784 or by email to firstname.lastname@example.org
WHAT DO WE DO WITH YOUR INFORMATION?
When you enter a competition or purchase a product from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
We store all of the details securely within our own systems.
When you place an order with us online we may also send a feedback request email even if you have not opted-in to receive email marketing. We do this so that we can improve our service to you.
With your permission, we will send you occasional emails keeping you informed about new items, collaborations, competitions and special offers.
WHEN DO YOU GIVE CONSENT?
When you provide us with personal information for the purposes of entering a competition, to complete a transaction, place an order, arrange for a delivery or return a purchase, we infer that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
OPTING-OUT OF EMAIL COMMUNICATION
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you at any time, by clicking the Unsubscribe link at the bottom of any email, or by contacting our customer services.
When you tell us you no longer wish to receive marketing from us we will remove you from our opt-in mailing list. Unless you ask for your non-transactional data to be permanently erased from our system we will keep it securely for twelve years.
CUSTOMER SERVICES CONTACT
If you contact customer services we will keep data which refers to the query. We have a legal obligation to keep data referring to queries for six years after which time it will be deleted from our database.
You have the right to ask us what information we hold about you. You have the right to ask for your data to be deleted or corrected. You have the right to stop receiving marketing from us.
For all of the above, please do get in touch. Where we are obliged to comply with your request we will do so as quickly as possible.
Some personal data is passed to third parties in order for them to fulfil services for us, but they can only use this data to fulfil those services. Those third parties cannot pass your data on, use it to fulfil services for other companies, or use it for their own interests. Examples of third parties we may use include couriers (for delivery of your goods) and marketing platforms (such as mailchimp through which we send newsletters).
Payments are processed through third parties.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
PAYPAL AND IZETTLE
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND COMPLAINTS
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at
C/O Faresco Ltd.
FAO Privacy Compliance Officer
5 Churchill Way,
Sheffield, S35 2PY
If we cannot resolve the problem for you, you can also contact the Information Commissioner’s Office (ICO): https://ico.org.uk/.